Intelligent Suite of Panasonic CyTrack Business Office System in One Package

CyTrack is a software company dedicated to Customer Experience Technology, improving services, increasing productivity and saving costs for businesses worldwide through effective interaction & communication technology.

Whatever is your business, if you want to be successful today, you should be able to react fast, efficiently and professionally to your customers, across a growing choice of communication channels and touch points. With CyTrack contact centre technology, brought to you in partnership with Panasonic, you can do just that. Taking into consideration all communication channels, including audio, email, internet chat, and social media Panasonic CyTrack Business Phone allows the correct staff in your business to be matched to the right contact, making sure the highest levels of customer satisfaction.

Panasonic CyTrack CyCC™ brings together all four important product groups of CyTrack combining:

  • Unified Communications
  • Business Intelligence
  • Business Process Automation
  • Integration Technology

WHY Panasonic CyTrack Business Office Phone System?

  • Gold PSDN* Certified Microsoft Partner Globally
  • CyTrack Solutions are ‘Highlighted Products’ the highest level of endorsement from Panasonic
  • Recommended and engaged through major Panasonic channels globally
  • * PSDN – Panasonic Solution Developer Network

WHY Contact Center?

  • Smarter customer engagement
  • Omni-Chanel
  • Improved customer satisfaction
  • Shortened sales cycle
  • Convert contact center to profit center
  • 72% of business say improving customer experience is a top priority

Panasonic CyTrack enables smarter engagement and collaboration with your customers via:

  • Voice
  • Call Back
  • Social Media
  • Web Chat
  • Email
  • Fax
  • SMS
  • Self Service
and configurable functions such as:
  • Skills Based Routing
  • Announcements Management
  • Call back in Queue
  • Real Time Statistics Displayed on Your Multi-Media Dashboards
  • Office Schedules
  • Emergency Overflows
  • Call Blending


Advanced Digital Group Technicians are highly trained and Certified in the area of Panasonic CyTrack, Panasonic CyTrack Business Phone, Panasonic CyTrack Office Phone, Panasonic CyTrack Business Office Phone System Installation, Repair & Maintenance. In addition, each member of our team undergoes an extensive background and reference check. We only work with the best Technicians and Engineers.